Reference

Privacy Policy for your barona account

Your account data, wallet references and cookie choices are explained here before you open your account; access depends on local law and is available where local law permits.

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barona Privacy Policy for your barona account
CONTACT PATHS

Contact routes for privacy requests

Privacy requests need a clear route, so we keep account, wallet and cookie queries separate from general chat whenever possible.

Privacy email Write to [email protected] with your account ID, registered phone or email, and the data request you want us to handle. We reply with the next check, expected timing and any identity step needed.
Live chat Open chat from the Help area after you sign in and choose privacy help. The agent can log a copy, correction, deletion or cookie query without asking you to share payment PINs.
Account inbox If your request involves wallet records or game session logs, we may move the thread to your account inbox. That keeps replies tied to your profile and reduces extra identity checks.
ACCOUNT CARE

Privacy handling across account activity

Our privacy work follows the account journey: sign-up, verification, wallet activity, gameplay records, support contact and closure requests.

Data we collect

We collect account sign-up details, device signals, session records, payment references and support chats only for account operation, fraud checks, security, service messages and legal duties tied to your use.

Cookie controls

Cookies help keep you signed in, remember language choices and measure page errors. You can change browser settings, though blocking all cookies may affect account access and privacy-request tracking.

Payment references

For UPI, Paytm, PhonePe and Google Pay, we store reference IDs, status codes and timestamps. We do not need your payment PIN, full banking password or private wallet login.

Account security

Privacy and security work together, so we use password checks, device markers and one-time codes where needed. These records help us detect unusual access and protect your stored data.

Retention periods

We keep data only as long as needed for account service, disputes, security checks, legal duties and audit trails. After that, records are deleted, anonymised or kept in restricted archives.

Change requests

You can ask to see, correct or delete eligible data through email, chat or account inbox. We may verify identity first, especially when the request touches wallet or access records.

Privacy Policy questions before you join

These answers cover the practical parts of our Privacy Policy: what we collect, why we use it, how payment references are handled and how you can raise a request. They are written for your account relationship with us in India. If you need a data copy, correction or deletion check, use the contact path that matches your request.

We collect details you provide, such as name, contact data, login credentials and verification material. We also record device signals, login times, game session data and support chats needed for account service and security.

Your payment app may send reference IDs, status codes, timestamps and wallet labels. We use those records to match payments, confirm account activity and handle disputes without asking for your PIN or full banking password.

Yes. Send a request through [email protected], chat or your account inbox with the detail that needs correction. We may verify identity before changing records linked to payments, access logs or verification checks.

You can request deletion of eligible data. Some records may be kept for legal duties, dispute handling, payment reconciliation or security checks, and we will tell you which records cannot be removed immediately.

Cookies support sign-in, language settings, fraud checks and site error measurement. You can adjust browser settings, but if all cookies are blocked, account access and request tracking may not work as intended.

We may share limited data with payment processors, verification partners, hosting providers, analytics tools and support systems where needed. Each shared record is limited to the task and handled under data protection terms.

Yes. Access and eligibility depend on local law and are available where local law permits. Location signals may be used to apply regional access rules and keep account records aligned with legal duties.

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